• We will respond to your phone calls quickly. We normally return all client calls within 24 hours. We will guarantee that we will return your call within 2 business days or we will refund your fees for the current project.
  
  
• We rarely make mistakes. However, we are human and sometimes mistakes occur. If that happens, we will take responsibility and pay any penalties you incur because of our mistake.
  
  
• We will commit to a completion date for your tax returns and other projects. If we fail to complete your work in a timely manner, we will waive the fees.